Frequently Asked Questions

Quick answers to common questions.

How quickly is my service activated?

Most services are provisioned automatically as soon as your invoice is paid. Some products may require manual review.

What payment methods do you accept?

We accept credit/debit cards via Stripe and payments through PayPal.

Can I upgrade or downgrade my plan?

Yes. Open a support ticket and our team will help you change plans with prorated billing where applicable.

Do you offer an uptime guarantee?

We build on redundant infrastructure with monitoring and aim to keep everything online. We do not currently publish a contractual uptime SLA, and we would rather say so than advertise a guarantee with no remedy behind it. Where a specific product includes an availability commitment, it is stated on that product page.

How do I get support?

Submit a ticket from your client area, browse our knowledge base, or check the network status page. Tickets go straight to the people who run the platform rather than a first-line queue.

What is your refund policy?

Refund eligibility depends on the product and billing cycle. Please review our Terms of Service or contact us.

Still have questions? Contact us or browse the knowledge base.