Disclaimer

General Information

The information provided by Winter Storm Systems LLC ("we", "us") on this website is for general informational purposes only. All information is provided in good faith; however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, or completeness of any information on this site.

This page is a summary written for general readers. Your use of our services is governed by our Terms of Service, and where anything on this page differs from those Terms, the Terms apply.

No Professional Advice

Our knowledge base, guides, tutorials, and support responses are provided to help you operate your services and are not professional advice. Nothing on this site constitutes legal, financial, tax, security, or compliance advice, and it should not be relied on as a substitute for advice from a qualified professional who knows your circumstances. You are responsible for deciding whether any suggestion is appropriate for your environment, and for testing changes before applying them to production systems.

Customer Content

We are a hosting provider. Websites, applications, game servers, files, and other content hosted by our customers are created and controlled by those customers, not by us. We do not routinely monitor, review, endorse, or verify customer content, and its presence on our infrastructure does not imply any association with or approval by us.

If you believe content hosted by us is unlawful or breaches our Acceptable Use policy, please report it to [email protected] so that we can investigate.

Service Availability & Performance

We operate redundant infrastructure with proactive monitoring and target high availability, but we do not guarantee that any service will be uninterrupted or error-free. Availability figures quoted on this website, including any stated uptime percentage, describe the level of service we aim to provide. They are targets rather than contractual commitments unless a specific uptime commitment and its remedy are set out on the relevant product page or in the Terms of Service.

Performance figures, hardware specifications, benchmarks, resource allocations, and network capacity described on this site are indicative. Actual performance depends on your configuration, your workload, and factors outside our control, and will vary. On shared platforms, resources are shared between customers as described in the Terms of Service.

Third-Party Software & Services

Our services make use of third-party software and providers, including operating systems, control panels, one-click application installers, payment gateways, and upstream network and data-centre providers. That software and those services are provided on an "as is" basis and are governed by their own licences and terms. We do not warrant their availability, security, or fitness for any purpose, and we are not responsible for changes, defects, or discontinuation on the part of a third party.

Your Data & Backups

You are responsible for maintaining your own backups. Any backup facility we operate exists for our own disaster-recovery purposes, is not guaranteed, and must not be relied on as your only copy of your data. We disclaim responsibility for loss of data to the extent permitted by law. See the Terms of Service for the full position.

Security

We take reasonable measures to protect our platform, but no system connected to the internet is completely secure. We do not warrant that our services, or services you run on them, will be free from unauthorised access, vulnerabilities, malware, or attack. You are responsible for the security of the software and configuration you deploy, including keeping applications patched and credentials protected.

Pricing, Specifications & Errors

Product specifications, pricing, promotions, and availability are subject to change without notice. This site may occasionally contain typographical errors or inaccuracies. We reserve the right to correct any error and to decline or cancel an order placed at an incorrect price, in which case any amount paid for that order will be refunded.

External Links

This site may contain links to external websites that are not provided or maintained by us. We do not guarantee the accuracy or reliability of any information on those sites, and a link does not imply endorsement. Visiting a third-party site is at your own risk and subject to that site's own terms and privacy policy.

Affiliate & Partner Links

We operate a partner and referral programme, and some links on this site or shared by our partners may carry a referral identifier that results in a commission being paid. This never changes the price you pay, and it does not affect the service you receive.

Limitation of Liability

Nothing on this page extends our liability beyond what is set out in the Terms of Service, and nothing on this page is intended to exclude any liability that cannot lawfully be excluded. The disclaimers and the limitation of liability in the Terms of Service apply to your use of this website and of our services, and set out the full extent of our responsibility.

Contact

Questions about this disclaimer: [email protected], or open a support ticket from your client area.